Terms & Conditions  

ORDER TIMELINE      

—-

Our company handcrafts all products within 10 DAYS.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time. 

 Made to Order vs. Pre-Made 

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 10 DAYS to be created for you.

 

 HANDMADE DISCLAIMER  

—-

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. 

Care for your new product(s) by:

  • Keeping your leather product away from water.
  • Cleaning your leather products with a soft, dry cloth.
  • Nourishing the leather from time to time with a natural leather conditioner.

If your Peens & Co product is starting to look a little dry, take the time to show it a little love with a conditioning treatment.

Do this as little as once every year and as much as once every three months for heavy outdoor use in the direct sun.

Keep in mind that conditioning leather usually darkens it slightly.

This is normal but when trying a new leather conditioner make sure you patch test before using it on the whole product.

 

Your product(s) can be damaged if:

  • They are immersed in water.
  • Left on your pup while swimming.
  • Left out in the sun, while the sun darkens the leather excessive sunlight can dry out and weaken the leather. 

Size chart 

Please use our size chart to prevent errors in ordering. Measure around your bestie’s neck allowing room for two fingers. 

Sizes

First hole

Last hole

Width

Length

Extra Small (not available in laced)

17 cm (6.69 inch)

24 cm (9.44 inch)

1.5 cm (0.59 inch)

28 cm (11.02 inch)

Small

24 cm (9.44 inch)

31 cm (12.20 inch)

2 cm (0.78 inch)

35 cm (13.77 inch)

Medium

31 cm (12.20 inch)

40 cm (15.74 inch)

2 cm (0.78 inch)

45 cm (17.71 inch)

Large

38 cm (14.96 inch)

49 cm (19.29 inch)

2.5 cm (0.98 inch)

54 cm (21.25 inch)

Extra Large

48.5 cm (19.09 inch)

60 cm (23.62 inch)

2.5 cm (0.98 inch)

65 cm (25.59 inch)

 

Custom orders

 —-

 We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

 

SHIPPING 

 — 

 Our company ships through the following carriers

  •  Australia Post 

International shipping

We happily support and love our international customers.

We ship all International products through Australia Post.

Peens & Co is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

 

Cost calculations 

We do our best to apply fair shipping costs to each order.

  • We charge a low, flat shipping rate to be fair to all customers.
  • We offer free shipping [NATIONALLY / INTERNATIONALLY] on all handbag orders.

 Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 10 DAYS to be handmade.

Please contact us if you need your product earlier than this.

RETURNS 

—-

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All handmade goods are exempt from being returned unless the product arrives defective.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected,
we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.\

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@peensandco.com.au

 Exchanges

 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@peensandco.com.au and we will respond with

our address and how to return the item.

 Shipping

 To return your product, please send an email to hello@peensandco.com.au and we will respond with a return address details.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.